REFUND POLICY

Thank you for choosing Lumibeads! We are committed to providing you with quality products and services. If you are not satisfied with your purchase, here is our refund policy:

Refund Request Conditions

You can request a refund within 30 days of receiving the product. Please ensure the product is unused and in its original packaging so we can process your refund request.

Refund Request Process

Contact Customer Service: Please contact our customer service team via email (lissome@lumibeads.com) and provide your order number and reason for the refund.

Keep Proof: Please keep the mailing receipt for the returned product so you can track the package status if needed.

Refund Processing Time

After receiving the returned product, we will process your refund request within 5 business days. The refund will be processed through the original payment method. Please note that refund processing time may vary depending on the bank or payment platform.

Non-Returnable Items

The following items are not eligible for a refund:

Used or damaged items.

Refund requests after the 30-day return period.

Shipping Costs

Refunds do not include initial shipping costs and return shipping costs unless the item was defective or damaged. These costs will be borne by the customer unless we expressly agree to assume them under specific circumstances.

Contact Us

If you have any questions about our refund terms or need further assistance, please feel free to contact our customer service team. We are happy to help.

Thank you for choosing Lumibeads. We look forward to providing you with a better experience!