CARRIAGE TERMS

  1. Shipping Methods

We offer multiple shipping methods to ensure your order is delivered safely and quickly. Depending on your location and needs, you can choose from the following shipping methods:

Domestic Shipping: We partner with local Mexican shipping companies (such as Estafeta and DHL Mexicano) to provide efficient and reliable domestic delivery services. The estimated delivery time after order processing is 5 business days, but the exact time may vary depending on the region.

International Shipping: For international orders, we offer standard and expedited shipping options. We use multiple professional logistics service providers (such as DHL, FedEx, and UPS) for international delivery to ensure your package arrives safely and quickly. International shipping costs and delivery times vary depending on the destination and the selected service. It typically takes 12 business days.

  1. Shipping Costs
    Shipping costs will be automatically calculated at checkout based on your shipping address and selected shipping method. We strive to provide transparent shipping costs and will inform you of the relevant fees in advance.
  2. Tracking Information
    After shipment, you will receive a confirmation email containing a tracking number. You can track your order status in real time through the website of our designated logistics service provider.
  3. Customs and Duties: International orders may involve local customs duties, VAT, or other import taxes. All related costs are borne by the recipient. Please familiarize yourself with the relevant policies of your country/region before placing your order to avoid delays and additional charges.
  4. Shipping Risks: Once the package is handed over to the shipping company for delivery, you assume all risks during transit. If the package is lost or damaged in transit, please contact the relevant logistics company immediately to initiate a claim process.
  5. Contact Us: If you have any questions about the shipping terms or any shipping-related issues, please feel free to contact our customer service team at lissome@lumibeads.com. We are happy to assist you.

Thank you for choosing Lumibeads. We look forward to providing you with excellent products and services!